Discord Ticket Panels

What it is

/ticket panel posts a button in the current channel. Clicking it opens a private ticket channel visible only to the person who opened it and your staff. A server can have several panels - support, bug reports, staff applications - each independently configured.

This is the same system a fresh /build-server build uses when you enable the 🎫 Support tickets extra - one implementation either way.

Commands

/ticket panel                  post a new panel in this channel      - admin only
/ticket config [panel_id]      edit a panel's settings               - admin only
/ticket add <user>             add someone to the current ticket     - staff only
/ticket remove <user>          remove someone from the current ticket - staff only
/ticket rename <name>          rename the current ticket             - staff only
/ticket close [reason]         close the current ticket              - opener or staff
/ticket transcript             save and post a transcript             - opener or staff

⚠️ /ticket isn't gated Administrator at the Discord command level like /build-server is - Discord only supports permission gates on a whole command, not per subcommand, and a ticket's own opener needs to be able to close it without being a server admin. Every subcommand checks itself instead: staff means a member holding one of the panel's configured staff roles (or an admin); the opener is whoever's ticket it is.

Setting one up

1. Run /ticket panel in the channel you want it in. It auto-detects a role named "Mod" or "Moderator" if one exists; otherwise it posts with no staff role and tells you to set one.
2. Run /ticket config to open the settings dashboard:
   • Staff roles - who can see and manage tickets (native role picker, multiple allowed)
   • Ticket category - where opened ticket channels land (native channel picker; defaults to the panel's own category)
   • ✏️ Text & button - title, description, button label/emoji, colour
   • ❓ Opening questions - up to 4 questions asked via a form before the ticket channel is created, so staff open a ticket with context already in it instead of "hi" and a wait
   • 🧹 Limits & cleanup - max open tickets per member, the channel naming pattern, auto-close after idle hours, and how many days after closing a ticket gets deleted
   • ✅ Repost panel now - pushes any changes to the live message

Closing a ticket

/ticket close [reason] or the panel's Close button:

• Revokes the opener's access to the channel
• Renames it to closed-<name>
• Posts a transcript (if the panel has that on, which is the default) as a downloadable .txt file
• Schedules deletion after the panel's configured delay (default 3 days)

Deletion runs on an hourly cron - closed tickets are not deleted instantly, so there's a window to review one before it's gone.

Limits

• Discord allows 500 channels per guild, categories and tickets both counted. The delete-after-days cleanup exists specifically so a busy server doesn't hit this.
• A member is capped at 1 open ticket per panel by default (configurable up to 20).
• Opening questions are capped at 4 - Discord's modal limit is 5 fields, and one is implicitly the "submit" action.